Subject: Re: No more 770 bug activity?
Date: Wednesday 4th April 2007 07:25:14 UTC (over 11 years ago)
Hi there, let's see if we can canalize all this energy in one or more useful directions. Each of the following points belongs to one channel of discussion. My feeling is that mixing channels (as we are doing in this thread) won't help getting to any conclusion, since each issue is enough complex per se. About support That blog post from Ari. If you read it through you will see that what was explained on January 11 is what has happened already today. "Nokia supports it fully" means at least that the End-User Software Agreement is still valid and Nokia 770 customers can make use of all their rights, same as before the N800 and the IT OS 20907 were launched. Is a 770 bug crashing your device and making it unusable? Nokia support will find a solution. Is a newly found security hole putting in risk your data or privacy? in this case we should also respond. Does Support *also* mean to keep providing software updates and normal bug fixes through regular and also officially supported releases? This is the question now. This extended support was not planned for the 770 but as said is being considered and defined for the N800 (you will know when we have something decided). It's understandable that users of commercial and technically consolidated desktops/laptops expect this extended support to be default. The problem is that the Internet Tablets, and the 770 specially, sit in a very different context that makes fairly uneasy to fulfill these expectations. About bugs & functionality Bugs are important, but what is really important is functionality. Having nnn 770-related bugs open doesn't tell much. Real use cases of things not working as expected tell a lot. This also has a huge impact on the resources and the plan for keeping 770 customers happy. Keeping in sync the current developments with the 770 hardware & software architectures for every single package might be a task too big and expensive to be pushed by anybody. Instead, if we have identified a bunch of critical factors that stop 770 customers being happy with their devices, the steps to solve that might be easier. As an example, the bug that started this thread is about visual effects of the Marbles game. Right, it is indeed a bug, but... Packages are just a tool to get functionality in place. A list of changed packages is useful, but a list of use cases to take care of (even better, with priority levels) would be even more useful. Then we see which are the critical packages attached to those use cases, and who can take care of what. About openness The maemo and IT OS versions that have been developed for the 770 (and the N800) reflect the degree of openness that has been feasible within the context, schedules and resources available for these projects. Yes, there has been also this discussion about how open all this should be, but a big weight of the decisions have been carried by project management decisions. People used to community driven free software development need to understand (I'm still learning at it) how different the picture is when you develop inside a corporation and together with a hardware production process. Many closed packages are a result of this, and even if it doesn't make much sense to have them closed exclusively from a community point of view, opening them is not that simple here. The result of this is the current open application development platform tied to a platform less open itself. We know that. We want to move forward. We *are* moving forward. More details as soon as we have a plan that makes sense, in the meantime you can follow pieces of this plan like Sardine, the processes for getting aligned with upstream projects, scalability, hardware detachment, public roadmap, official projects brought to Garage, etc. To those thinking that emails like this one belong to the category of non-answers: you are in your right of thinking this way and I won't argue that. They are answers though, and quite real, taking into account most of the pieces that make this complex game work. -- Quim Gil - http://maemo.org